FREQUENTLY ASKED QUESTIONS

Q      Why do I need Peanut when I already have a text messaging application?

A      Peanut is an enhanced mobile messaging application. Peanut provides features such as Privacy, Security, Hibernation, Back-up, Restore, Wipe-out., which are not available in the normal text messaging application.

Q      Can I send messages to individuals who do not use Peanut application through Peanut?

A      Yes. Peanut user can send private (encrypted) and public (unencrypted) messages through application. The option “select from public contacts” lets the user select from the handphone address book to send unencrypted messages.

Q      Is Peanut charging for my messages?

A      No. However, normal mobile carrier charges apply.

Q      How do I know if Peanut is compatible with my phone?

A     Peanut is compatible with almost all smartphones. Currently we support RIM, ANDROID, JAVA & SYMBIAN.  Releases for iPhone & Windows Mobile will be available soon

Q      I purchased a new mobile handphone. Is it possible to copy my messages & contacts into the new handphone from my old handphone (from Peanut)?

A      Yes. You need to have Peanut Application on both phones. You can copy the data using the ‘Export & Import’ functionality.

Q      Why does the message I sent from Peanut show random numbers & alphabets in the recipient’s inbox?

A      If Peanut user sends a private (encrypted) message to non-Peanut user, then the message is displayed in random numbers and alphabets. This can also happen if the recipient changed his/her SIM into a new phone and has not installed Peanut on the new handphone.

If the problem occurs between two Peanut users consistently, kindly contact us at +60378063400 or email to  peanut@ngts.com.my

Q      If a Peanut message is received by a Non-Peanut user, what happens?

A      A Peanut message received in a handphone without the Peanut application would discard the message as general behaviour. In some cases, the handphone may present the message in the native SMS inbox which would appear as an encrypted message and cannot be deciphered by the user.

Q       How can I download Peanut on my phone?

A      To download Peanut, please register at peanut.ngts.com.my/registration. Peanut can be downloaded through over-the-air or through PC desktop or laptop. Please note that installation requires (internet) plan.

Q      I forgot my Password. Is there a way I can recover my password

A      Peanut user can recover the forgotten Password easily. User can either login to the account created at the time of registration or contact NGTS for recovering lost password.

Q      On Android phone, my Peanut application shows an error and exits. What should I do?

A      Switch the keyboard to default QWERTY keyboard and try using the Peanut application again. If problem persists, kindly contact us.

Q      I am receiving my non-Peanut & Peanut messages in my Peanut application. Is there a way i can stop the duplication of Non-Peanut messages?

A      The ability to receive non-Peanut messages into Peanut application is available only on phones supporting RIM & Android OS.

Users of RIM can perform the following steps to ensure that the non-Peanut messages are received only in Peanut application:

-          Blackberry Menu – OPTIONS > Security options > Firewall

-          Check/mark the box next to ‘SMS’ and save the settings

To stop receiving non-Peanut messages into Peanut (for RIM & ANDROID):

-          Peanut Home Screen > Settings > Message Settings

-          Uncheck/unmark the box next to ‘receive native messages’      

SMARTPHONE SECURITY RECOMMENDATION

Have a Smartphone? ENISA has a security recommendation for you.

ENISA, the European Union agency established to contribute to a high level of network and information security just released a huge paper about smartphones security for consumers, employees and high officers. We’ve break it down to what you, as a consumer, should pay attention and change on your smartphone.

 

What to do about data leakage resulting from device loss or theft?

 

Just activate automatic locking, do regular backups and annonate phone IMEI number. Remote wipe along with data encryption, for employees and Corporate officers should be an option too.

 

What to do about unintentional disclosure of data?

 

Well, start by scrutinizing permission request when using or installing apps or services, then review the default privacy settings for those apps or services and, if needed, change the settings.

 

What to do about attacks on decommissioned smartphones?

 

That’s simple! Just before disposing of or recycling the phone, wipe all the data and settings from the smartphone.

 

What to do about those phishing, spyware and financial attacks?

 

Take a skeptical approach to everything, including messages, content or software. Double check the sources, confirm with friends, read the fine prints and URLS, in summary; check reputation! Also check the phone resource usage and your phone bill at the end of the month.

 

What to do on network spoofing attacks?

 

Use public WiFi hotspot with caution and configure the smartphone so that it does not connect automatically. Double check is the service or app uses an encrypted or certified connection (SSL or VPN)

 

These are ENISA’s most important recommendations and we believe they’re pretty straightforward and they’ll minor security risks, but there’s one more security measure that I’ll recommend, which is: never leave your phone unattended.